Frequently asked questions

Why are your dresses so much cheaper than new ones?

At Adored Again, our mission is to bring world-class, top-selling gowns to brides at an affordable price, without any hidden costs. We achieve this by minimising overhead and maximising efficiency. For example, we’ve streamlined our operations to reduce expenses typically associated with in-person consultations, traffic time, and physical office space. Instead, our experienced team works virtually, which increases productivity and saves capital costs. Additionally, we use advanced stock management technology, allowing us to reduce human resource costs and avoid unnecessary stocking fees. By minimising these costs, we pass the savings directly on to you, giving you access to beautiful, high-quality dresses at a fraction of the original price.

Where are you based, and can I come in to try on dresses in person?

Adored Again is based in Mt Wellington, Auckland, New Zealand, where our office and warehouse are located. While we strive to keep our costs low to make our dresses more affordable, we generally do not offer in-person fitting services. To make your shopping experience as seamless and risk-free as possible, we offer an easy online purchasing process. We understand that buying a wedding dress online can feel like a big decision, so we provide a 7-day full refund policy. If you're not completely satisfied with your purchase, you can return it for a full refund, giving you complete peace of mind. Consultations and dress viewings can be arranged at our office by appointment with restricted availability. Please contact our friendly team at hello@adoredagain.co.nz to schedule a visit.

If the price is so affordable, is the quality compromised in any way?

Not at all! We’re able to offer top-quality dresses at affordable prices because we operate with minimal overhead and a streamlined virtual approach. Each dress undergoes thorough quality checks before it reaches our showroom or your doorstep, so you can trust that you’re getting a premium gown. By focusing on efficiency, not cutting corners on quality, we’re able to give you access to world-renowned dresses that meet the highest standards at a price you’ll love.

What happens if I order the dress and it doesn’t fit properly?

We want you to be thrilled with your purchase, so if the dress doesn’t fit as expected, we offer a 7-day full refund. You can return the dress within this period, no questions asked, and receive a full refund. This policy allows you to shop with confidence, knowing that you have the option to exchange or return the dress if it’s not the perfect fit. By offering this level of flexibility, we make it easy for you to find your dream dress online without the worry of in-person fittings.

Why do some dresses seem to be ‘On Arrival’ or "In Transit"?

To keep our prices low, we optimize our stock management through technology, which helps us move dresses quickly and efficiently. Sometimes this means that certain gowns are marked “on arrival”—this simply indicates that we’re managing our stock to avoid high warehousing costs. Our approach allows us to maintain affordability while keeping the latest styles available, and it doesn’t affect the quality or price of your gown. Every dress that reaches you meets our high standards, whether it’s from current stock or “on arrival.”