Adored Again Refund Policy

At Adored Again, we want you to shop with complete confidence. Whether you’re purchasing a regular, markdown, or made-to-order gown, our refund policy is designed to ensure a risk-free experience by offering generous return terms and covering all return shipping costs.

1. Full Refund Eligibility for All Gowns

• Applies to:

  • All gowns available on our website—including markdown sale items.

  • Made-to-order gowns produced using our standard sizing.

• Conditions:

  • The gown must be returned within 14 days of delivery.

  • The gown must be unworn, in its original condition, with all tags and original packaging intact.

• Outcome:

  • These gowns will be refunded in full upon receipt and inspection.

2. Tailored-Made Orders

• Definition:
  Tailored orders refer to gowns that have undergone additional custom tailoring beyond our standard sizing options. This includes adjustments such as hemming, waistline modifications, bust or shoulder alterations, or any other modifications requested to achieve a personalised fit.

• Refund Policy:

  • Full refunds are not available for tailored orders.

  • If you decide not to keep a tailored gown, we offer a buy-back option.

  • The buy-back will be subject to a 30% restocking fee of the gown’s purchase price.

• Outcome:

  • After deducting the 30% restocking fee, the remaining amount will be refunded upon return and inspection.

Return Process (Applies to All Orders)

1. Initiate a Return:

   • Email us at hello@adoredagain.co.nz with your order number and the reason for the return.

2. Return Instructions:

   • Once your return is approved, you will receive detailed instructions on how to send your gown back.

3. Return Shipping Costs:

   • Good news – we cover all return shipping costs for eligible returns.
     This means you won’t incur any extra fees when returning your gown (whether it’s a full refund order or a tailored order opting for our buy-back option).

4. Refund Processing:

   • For eligible full refund orders (Standard & Made-to-Order gowns in standard sizing), refunds will be processed within 7 business days of receiving and inspecting the returned gown.

   • For Tailored Orders opting for the buy-back option, the refund (after deducting the 30% restocking fee) will be processed within 7 business days.

Damaged or Defective Items

• If your gown arrives damaged or defective, please contact us immediately at hello@adoredagain.co.nz with photos of the issue.

• We will arrange for a replacement (where available) or issue a full refund, including covering any return shipping costs.

Exchanges

• We do not offer direct exchanges.

• If you wish to exchange your gown for a different style or size, please follow the return process and place a new order for the desired gown.

Contact Us

If you have any questions or need further clarification about our Refund Policy, please reach out to us at hello@adoredagain.co.nz. Our friendly team is here to help!